Internet Reliability Survey for Downtown Businesses

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It has been brought to our attention that businesses within the Village, particularly the downtown, may occasionally have issues with their internet service. In response, the Community Development Department is conducting an internet reliability survey. We will use the feedback from this survey to determine if there are any areas of concern within the downtown, and if so, use this information to guide us in discussion with internet service providers.
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Business Name:
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Business Address:
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Do you own the building or are you leasing the space where your business is located?
Do you own the building or are you leasing the space where your business is located?

BASIC SERVICE INFORMATION
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Which company provides your business with internet service?
Which company provides your business with internet service?
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How does your business utilize this company’s internet service? Check all that apply:
How does your business utilize this company’s internet service? Check all that apply:
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What is your internet connect speed (maximum), as indicated by your provider?
What is your internet connect speed (maximum), as indicated by your provider?
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In your opinion, does your internet connection speed adequately serve your business?
In your opinion, does your internet connection speed adequately serve your business?

INTERNET RELIABILITY
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In your opinion and experience, how reliable is your internet service?
In your opinion and experience, how reliable is your internet service?
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Do you have problems with your internet service going out or disconnecting? (Note: If you do not have internet service disruptions, please skip to the Customer Service portion of the survey.)
Do you have problems with your internet service going out or disconnecting? (Note: If you do not have internet service disruptions, please skip to the Customer Service portion of the survey.)
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If yes, how often is your service interrupted, on average?
If yes, how often is your service interrupted, on average?
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If you have a service interruption, what is the typical cause (if known)?
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How long have/do the service interruptions last, typically?
How long have/do the service interruptions last, typically?

CUSTOMER SERVICE
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Have you had an internet service provider attempt to remedy problems with your service?
Have you had an internet service provider attempt to remedy problems with your service?
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If yes, what was the main problem with your internet service? Check as many as applicable.
If yes, what was the main problem with your internet service? Check as many as applicable.
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Use the space below to describe the issue, and note if the problem was corrected in a timely manner.
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Have you changed internet service providers in the past 5 years in an attempt to have better service?
Have you changed internet service providers in the past 5 years in an attempt to have better service?
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Use the space below for comments related to the customer service you receive from your internet service provider:

NEW INSTALLATIONS - Within the last five years.
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Please complete if your business has changed internet service, or you opened your business within the last 5 years. Check all that apply:
Please complete if your business has changed internet service, or you opened your business within the last 5 years. Check all that apply:
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If you would like a Village Representative to contact you regarding your internet service and how it impacts your business, please complete the information below.
If you would like a Village Representative to contact you regarding your internet service and how it impacts your business, please complete the information below.