Call Check and Lifeline Programs

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The Village has two programs that may be of great benefit to our frail residents: The Call Check Program and the Lifeline Program.

During extreme weather conditions, the Call Check Program initates a well-being check by phone to individuals who are elderly or have health-related concerns and do not have family support in the area.

This program will go into effect when the heat index is expected to be over 105 degrees; during a combination of extreme cold and ice; extreme temperatures and/or heavy winds and power outages. Note: Conditions must be widespread so that the Village is aware of the problem. Under this program, when Village of Mount Prospect staff feels that the weather conditions warrant it, participants of the Call Check Program will be contacted by Human Services personnel. Registreation is required. Please call 847-870-5680 to register or for additional information.

The Human Services and Fire Departments developed the LifeLine Program to ensure that when an emergency arises, the vital information needed by the paramedics is ready and available. LifeLine forms indicate an individual’s name, address, doctor’s name, medications, medical history, allergies and emergency contact persons. After completion, the form is enclosed in a special red envelope that can be placed in a conspicuous place on the front of the refrigerator. Information indicated on this form can be of great assistance to emergency personnel. Mount Prospect paramedics are familiar with the envelope and know to look for it. Forms and assistance in filling them out are available from the Human Services Department. For more information, call 847/870-5680.