Records & Billing

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AMBULANCE BILLING
The Fire Department utilizes a third-party agency, Andres Medical Billing, for its ambulance billing. If you have questions about an ambulance bill, or would like to obtain a copy of the bill, please contact Andres Medical Billing. Their contact information is as follows: 

        Andres Medical Billing, LTC 
        3343 N. Ridge Road 
        Arlington Heights, IL 60004 
        847/577-8811

AMBULANCE REPORTS
The Fire Department’s ambulance reports/medical records are processed and stored with the Northwest Community Emergency Medical Services System. If you would like to obtain a copy of an ambulance report/medical record, please contact the Northwest Community Emergency Medical Services System. Their contact information is as follows: 

        Northwest Community Emergency Medical Services System 
        901 Kirchoff Road 
        Arlington Heights, IL 60005 
        847/618-4480

FIRE INVESTIGATION REPORTS
The Fire Department maintains records for all fire investigations. If you would like to inspect or receive copies of fire investigation reports, you must request the information through the Freedom of Information Act (FOIA). Click here to access the Freedom of Information Request Form and more detailed procedures.

FIRE PREVENTION RECORDS
The Fire Department maintains property records pertaining to fire inspections and hazardous materials. If you would like to inspect or receive copies of fire prevention records, you must request the information through the Freedom of Information Act (FOIA). Click here to access the Freedom of Information Request Form and more detailed procedures

INCIDENT REPORTS (NON-EMS) 
If you would like copies of Fire Department incident reports that are not EMS related, you must request the information through the Freedom of Information Act (FOIA). Click here to access the Freedom of Information Request Form and more detailed procedures.