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Post Date:08/27/2014

Northwest Central Dispatch System Leads the State in Providing Text-to-911

As of mid-August 2014, AT&T, Sprint, T-Mobile and Verizon customers living in or traveling through the Northwest Central Dispatch System service area may now be able to use their mobile phones to send a text message to 911 for emergency help. Northwest Central Dispatch System serves the Villages of Arlington Heights, Buffalo Grove, Elk Grove Village, Hoffman Estates, Inverness, Mount Prospect, Palatine, Schaumburg and Streamwood and the Cities of Prospect Heights and Rolling Meadows. Northwest Central Dispatch system is the first 9-1-1 Communications Center in the State of Illinois to accept text to 911 messages from all 4 Carriers.
Text-to-911 is beneficial for our residents and especially important for those with speech or hearing impairments. We are excited to be able to offer this service.

The Northwest Central Dispatch System has been engaged in the process of establishing text to 9-1-1 service since early in 2014. View press release.

Additional resources:
Text to 9-1-1 Fact Sheet
Text to 9-1-1 Q and A

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